Frequently Asked Questions

Frequently Asked Questions

Q: Are your products handmade?
A: Yes! Every item is handcrafted in small batches to ensure freshness, quality, and care.

Q: When will my order ship?
A: Orders are processed within 1–3 business days. You’ll receive tracking once your order is on the way.

Q: What kind of scents do you offer?
A: We offer two fragrance collections:
– Premium Inspired Scents based on popular designer fragrances
– Aromatics & Essential Oil Blends created in-house using original combinations of essential oils, musks, resins, and natural aromas

Q: Do you accept returns or exchanges?
A: Due to the nature of our body care products, we do not accept returns or exchanges. However, if your order arrives damaged or incorrect, please contact us within 3 days and we’ll make it right.

Q: Are your butters whipped?
A: No — our Fragrance Elixir Balms are balm-style formulas for a rich, long-lasting texture that absorbs beautifully into the skin.

Q: Do your products contain coconut oil?
A: No — all formulas are coconut-free to accommodate sensitivities.

Q: How long do your scents last?
A: Our products are made for soft scent layering — they’re designed to hug close to the skin and evolve with your natural body warmth throughout the day.

Still have questions?
Email us at TjayB0017@gmail.com 💌